Shipping policy

Shipping Policy

Effective Date: September 30, 2026

Thank you for shopping with us. We are committed to processing and delivering your orders safely and efficiently. Please review the shipping information below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

2. Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, customs processing, or other circumstances beyond our control.

3. Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order is shipped.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the delivery address, package size, weight, and shipping method selected.

Any applicable free-shipping promotions will be clearly stated at the time of purchase.

5. Order Tracking

When tracking information is available, it will be provided by email after your order has been shipped.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

6. Lost, Delayed, or Damaged Packages

If your package is significantly delayed or appears to be lost, please contact us so we can assist you in investigating the shipment.

If your order arrives damaged, please contact us promptly and provide photographs of the damaged package and product. We will review the situation and determine the appropriate resolution.

7. International Shipping

For international orders, the customer may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless specifically stated at checkout.

International delivery times may vary due to customs clearance and local carrier procedures.

8. Delivery Issues

If your tracking information indicates that an order was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.

If the package remains missing, contact us and we will assist you with the available next steps.